DALLAS, Tex. -Volvo Trucks North America Inc. is providing a new service to Volvo VT 880 owners.
The announcement was made at a press conference at the Great American Truck Show in Dallas, Tex.
The Volvo VT 880 is Volvo’s flagship owner/operator truck, introduced in February 2005. The new service, Volvo Link Sentry, monitors the Volvo VT 880’s onboard computers to track vehicle fault codes. If a fault code is active for more than a predetermined amount of time (usually five minutes), Volvo Link Sentry sends a message with all the active fault codes to Volvo Action Service (VAS), Volvo’s 24/7 roadside assistance service. VAS’ technical support experts will review the fault codes and determine what, if any, corrective action should be taken. VAS will then contact the driver, either by cell phone or through the Volvo Link communications display in the truck’s gauge cluster. VAS will explain what the fault code means and actions the driver should take. VAS will assist the driver in scheduling service at a Volvo dealership.
Volvo Link Sentry is available at no charge for the 2006 Model Year Volvo VT 880. Volvo Link hardware is included on the VT 880; other Volvo Link services are available to VT 880 owners for a reduced fee.
“This system combines early warning of potential trouble with technical experts and a customer support system, all ready to alert and assist Volvo VT 880 owners,” said Scott Kress, senior vice president – Sales & Marketing.
“Volvo Link Sentry gives VT 880 owners information they need to know and a plan for effective action. This, along with the Platinum Coverage support package announced in March, demonstrates the commitment Volvo has to the Volvo VT 880 owner’s success,” Kress said. “It is premium service for a premium product.”
Volvo Link is Volvo Trucks North America’s proprietary satellite communications system, using a network of 30 low-Earth orbit satellites. Volvo Link hardware is integrated into the truck during assembly (Volvo Link is standard on the Volvo VT 880, and is optional for the Volvo VN and VHD. It can also be added as an aftermarket upgrade).
Drivers send and receive messages using the integrated driver message center display in the vehicle’s gauge cluster. Volvo Link messages transmitted from trucks are received by ground stations and are sent to VAS or fleet terminals via the Internet.
For more information, visit www.volvotrucks.us.com
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