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Allison call centre to handle transmission queries 24 hours a day

INDIANAPOLIS, Ind. -- Allison Transmission's has created its Technical Assistance Call Center (TAC) to answer distr...

INDIANAPOLIS, Ind. — Allison Transmission’s has created its Technical Assistance Call Center (TAC) to answer distributor and dealer service questions, and to build a robust database that allows “quick, on-target answers,” as well as provide early detection of any service issue, according to a statement from the company.

Allison says that TAC provides quick assistance to questions about the Allison 1000, 2000, 3000 and the 4000 product family vocational models, as well as AT, MT and HT models, a customer service which is available 24 hours a day, seven days a week.

TAC is staffed with “highly experienced,” typically ASE certified technicians who’ve “been there, done that” when it comes to transmission service, according to Allison. Beyond providing prompt, expert answers, TAC’s ultimate goal is “better-informed, more satisfied service technicians in the field.”

Response to TAC has been strong, considering that calls to the toll-free TAC line average around 150 a day, with a monthly total of 3,000 to 3,500 calls, according to Allison. While most of the calls are from distributor and dealer service personnel, TAC also fields calls from end-users which include general questions, such as fluid levels and diagnostic codes. For more complex issues, the TAC rep typically recommends a distributor or dealer located near the caller’s location.

The toll-free line for TAC is 800-252-5283.

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