TORONTO, Ont. — The American Arbitration Association (AAA), a leading provider of conflict management and dispute resolution services, has formed a strategic alliance with SuperFR8.com, a transportation services company.
As part of the alliance, the AAA will offer a range of dispute resolution services including electronic, documents only, telephonic and in-person arbitrations to resolve cargo disputes that may arise between SuperFR8.com’s shipping and carrier members.
Both the Transportation Lawyers Association AAA Panel and the AAA’s specialized eCommerce Panel will be available to handle disputes among SuperFR8.com members. Each expert panel is comprised of independent arbitrators and mediators with extensive backgrounds in transportation law and technical online business-to-business (B2B) transaction issues.
SuperFR8.com is offering arbitration to users of their matching system to help expedite the settlement of disputes that may arise in the movement of cargo.
By offering shippers and carriers a freight-exchange network, SuperFR8.com is looking to simplify the transportation process and lower overall costs. Matches are made by computer algorithm based on routes or destinations, and usage is unlimited with a fixed monthly membership fee. The system eliminates many of the issues faced when using load brokers, such as fixed-fees for each transaction and variable per load commissions.
“Our extensive experience in business-to-business and online dispute resolution services gives SuperFR8.com the flexibility and efficiency needed to resolve member disputes quickly,” said Debi Miller-Moore, Vice President, eCommerce Services, American Arbitration Association.
Including the AAA’s arbitration services in SuperFR8.com’s overall offering strengthens our position in the marketplace,” added Sam Cordes, President of SuperFR8.com.
SuperFR8.com Corp. is a privately held transportation services company headquartered in Lewes, DE with installations in Dallas, TX and with offices in Lake Worth, FL and Toronto, ON. For more information, visit www.superfr8.com.
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