Calgary dealership is 150th in DTNA’s Elite Support Network
PORTLAND, OR – New West Truck Centres in Calgary, Alta. is the 150th dealer in Daimler Trucks North America’s Elite Support network.
Since its inception in 2009, the DTNA network of Freightliner and Western Star Elite Support Certified dealers has grown steadily, with about 100 dealerships now in the process of achieving certification.
Jennifer Stevenson, director of distribution development, Daimler Trucks North America, said dealerships must meet a stringent set of criteria covering 20 focus areas within the operation – from enhanced customer communication to improved service throughput and targeted employee training – in order to get certified.
A 360-degree virtual tour of an Elite Support Certified dealers is available online.
“The virtual tour is representative of all Elite Support Certified dealers, where facilities are designed to minimize downtime and provide a comfortable environment for drivers and technicians to work on vehicles,” said Stevenson.
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