Canadian Service Team Wins Mack Masters Competition
ALLENTOWN, PA — The service team from Prince George, BC recently travelled to Mack Truck’s headquarters where it took home the top honor in the final round of the inaugural Mack Masters Competition.
The event at the Mack Customer Center in Allentown, Pennsylvania, featured the top five customer support teams from Mack dealers across North America.
Following an intensive, hands-on final challenge, team “Babine PG” from Babine Truck & Equipment of was crowned.
The Mack Masters Competition, which kicked off in September 2014, tests participants’ knowledge of Mack service procedures and systems with questions and tasks that require the teams to work together to solve problems.
The final round of the competition featured five individual stations, each with a unique set of service challenges. Ranging from the installation of a complete engine harness, to troubleshooting a truck with multiple service codes, each team had just 30 minutes to solve the issues.
Once completed, teams rotated to the next station until all five challenges were tackled. A panel of Mack experts at each challenge evaluated and ranked the teams’ performance to determine the champion.
“Mack Masters is all about recognizing our outstanding technicians who demonstrate the skills, collaboration and problem solving needed to service today’s sophisticated trucks and maximize uptime for our customers,” said Stephen Roy, president of Mack Trucks North America. “Each team proved to be a strong competitor in a very close competition.”
The contest featured nearly 1,000 individual participants, making up 263 teams from 171 locations throughout the Mack dealer network.
After competing in three rounds of online challenges, five finalist teams were selected, with one team representing each of Mack’s five regions: Canada, Central, Northeast, Southeast and West.
The other finalist teams competing represented Westfall O’Dell Trucks Sales of Kansas City, MO, O’Connor Motor Company of Portland, ME, Nextran Truck Center of Jacksonville, FL, and Mobile Fleet Service, Inc., of Yakima, WA.
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