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COMPETITION WATCH: FedEx Custom Critical enhances online shipping toolkit

AKRON, Ohio -- FedEx Custom Critical, a subsidiary of FedEx Corp., is offering faster online shipment scheduling an...


AKRON, Ohio — FedEx Custom Critical, a subsidiary of FedEx Corp., is offering faster online shipment scheduling and bill payment with Fast Ship and credit-card payment options.

Fast Ship, a new application on the Shipping Toolkit located at customcritical.fedex.com, enables customers to duplicate or make minor changes to past online orders. Customers’ shipment information including service type, pickup and delivery locations, packaging, commodity, weight, dimensions, declared value and need for special handling is saved in a user profile for 28 days. Customers can then duplicate or edit past orders and saved quotes, eliminating the need to re-enter shipment information that is often the same and improving the speed of shipment scheduling.

The second Shipping Toolkit enhancement is a secure, online credit-card payment option for outstanding FedEx Custom Critical invoices. Customers can pay outstanding invoices for any shipment made in the past 90 days with Visa, MasterCard or American Express.

With the Shipping Toolkit, customers can get instant rate quotes; schedule Surface Expedite and White Glove Services shipments; track shipments from pickup to delivery; view shipping paperwork including bill of lading, proof of delivery and invoice; and manage their online account.


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