COMPETITION WATCH: FedEx enhances online shipping capabilities

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MEMPHIS, Tenn. — FedEx Freight is enhancing its secure site for customer transactions with increased functionality and greater opportunities for customization, says the company.

“We’ve responded to FedEx Freight customer requests to streamline our online shipping processes by enhancing the efficiency and capabilities of our suite of tools,” said Sherry Aaholm, senior vice president of Information Technology for FedEx Services. “These enhancements will help shippers save time and increase their productivity by making it easier to conduct transactions and receive documentation via the web.”

Site enhancements include: My Account Homepage, which shows a calendar view of shipping activity by account number, and eliminates the need to enter individual shipment numbers or contact FedEx Freight to track shipments.

Online Pickup Request, meanwhile, enables customers to receive a pickup confirmation number for each request, and have easy access to shipment pickup request details for the previous 90 days, says FedEx Freight, which has also added the ability to create customized templates that eliminate the need to re-key information for frequently-used pickup information.

Online Bill of Lading Generator permits customers to access the updated Bill of Lading generator to instantly print Bills of Lading or shipping labels – and email them directly to interested parties.

Customers may also use the information to instantly request a rate quote, schedule a pickup, save and re-use frequently-used shipping information in easy-to-use templates, view historical shipment information for up to 90 days, and save shipment details in a personalized address book and commodity/classification list.

Wireless Convenience means may also receive shipping information via wireless device with FedEx Wireless Solutions, an enhancement that makes it easy to track the status of FedEx shipments. A customer simply enters tracking numbers and may send results to as many as three e-mail addresses.

Improved Online Tools for Shipments To/From Canada-FedEx Freight says it has also added seamless, end-to-end online tracking capabilities and a pickup request feature for shipments to and from Canada, and has created an online point-to-point transit time calculation capability between pickup points and destinations in both the U.S. and Canada.

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