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COMPETITION WATCH: Lowe’s honours Schneider with customer service award

GREEN BAY, Wis. -- Schneider National has received three customer service awards from Lowe's, a major US home impro...

GREEN BAY, Wis. — Schneider National has received three customer service awards from Lowe’s, a major US home improvement retailer now making in-roads in Canada.

Schneider received the retailer’s Outstanding Customer Service Team award, which recognizes a top-performing truckload and intermodal carrier from its pool of more than 200. The company said it reached its decision based on first-hand feedback from transportation team members such as load planners, analysts and transportation managers.

It also measured criteria such as: service performance; electronic data interface compliance; load acceptance; and ease of doing business.

Schneider National boasts an on-time delivery record of 99.3%, garnering a Silver Service award, the company said. It also received an EDI award from Lowe’s.

“In order for Lowe’s to be able to provide excellent service to our stores and our valued customers, it’s critical that our products are always in the right place at the right time,” said Kevin Perry, director, truckload, rail and intermodal transportation for Lowe’s Companies. “Schneider National helps us do that. Not only do they deliver consistent, responsive service, but they also go the extra mile to align with – and understand – our needs. And I’m always impressed by their commitment to developing improved processes that better support our business.”

“We are excited that Lowe’s honored us with three awards at their Carrier Conference, and we were especially proud to be named their 2007 Outstanding Customer Service Team,” added Steve Matheys, Schneider National executive vice-president of sales, marketing and customer service. “Our associates do a tremendous job working together and responding to meet Lowe’s needs any time of day. We understand their supply chain inside and out and our role in making it work as efficiently and effectively as possible.”

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