COMPETITION WATCH: UPS to accept `return’ ground packages at its 40,000 drop boxes

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ATLANTA, Ga.– UPS has begun accepting UPS Ground Authorized Return Service(R) packages and other ground return services at its 40,000 drop box locations.

This new option aims to expand the level of convenience retailers can offer their customers without sacrificing the pricing of UPS Ground service, the most popular choice for consumer returns, says the company.

“We challenge ourselves to innovate with new services that make the process more efficient for retailers and more convenient for their customers,” said Kurt Kuehn, senior vice president, worldwide sales and marketing.

“More than ever, returns are a critical phase in the customer life cycle, which is why they continue to be a focus for UPS’s product development initiatives.”

With this latest UPS service, acceptable drop box ground packages must be labeled as a UPS returns package. These include Authorized Return Service, UPS Electronic Return Labels, UPS Returns(SM) on the Web, UPS Print Return Label and UPS Print and Mail Return Label.

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