LAS VEGAS, Nev. — Cummins will be offering 24/7 customer assistance through its Cummins Care program starting in July.
The new program is the latest addition to the operation located at the new Cummins Customer Support Center in Nashville, Tenn. The 25,000-sq.-ft facility employs 110 specialists trained to answer questions and assist customers with finding the nearest authorized service location. Cummins has more than 3,500 locations across Canada and the US.
“Cummins knows that reliability and uptime are critical to our customers’ success, and we strive to provide dependable service support when they need us most,” said Jim Schacht, executive director of Cummins Business Services. “We can then help customers find the nearest location that is available to work on the product. Understanding and identifying this scheduling availability of the location increases customer uptime and satisfaction,” Schacht said.
Officials say the Nashville-based team is also prepared to answer all operational questions on topics such as fuel and oil specifications and maintenance intervals.
Customers are still asked to call the existing customer service line at 800-DIESELS to take advantage of the expanded service hours.
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