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Decisiv service management platform now in use at 800 service locations

GLEN ALLEN, Va. -- Decisiv has announced it has signed its 800th member to its service management platform.

GLEN ALLEN, Va. — Decisiv has announced it has signed its 800th member to its service management platform.

The company produces a Web-based platform that it says improves communication between the fleet, dealer or shop and OEM. The system is now in use at 800 dealer and service locations.

“In place at International, Volvo, Mack, Freightliner and Prevost service facilities, as well as a growing number of fleets, the Decisiv Service Management platform is rapidly gaining acceptance in the North American commercial truck industry,” said Dick Hyatt, president of Decisiv. “The first of its kind Web-based platform builds an intelligent, point of service electronic bridge between fleets, service locations and OEM truck and component manufacturers that improves workflow and communication and leads to enhanced vehicle uptime, lower operating costs and streamlined business processes.”

Fleet users are able to use the system to communicate best practices for service on their vehicles. That information is then displayed to the technician who performs service on the vehicle. It even allows fleet mangers to communicate with the technician through an instant messaging program. Here in Canada, Bison Transport is a user of Decisiv.

“Decisiv pulls together historically separate information silos and delivers relevant information in a comprehensive package to the end user,” the company explains. “Through its use of advanced technology and unparalleled access to critical service information from source providers, the platform provides real time integration to vehicle specific information including recalls, service bulletins, part numbers, fleet specific part pricing, in-service dates, and much more.”

For information on the company, visit

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