The latest classes in the Dispatcher/Supervisor training course offered by Alberta’s Transcom Fleet Services are now scheduled over the next few weeks in Calgary, starting
on January 17th and running through February 8th.

An intense 60-hour program over eight classroom days, the course is very interactive and covers 40 topics. Among them are: the dispatcher as front-line supervisor,
professionalism, sexual harassment, achieving safety excellence, motivating a professional driving team, National Safety Code, customer care, handling a customer
service failure, rates and pricing, telephone and e-mail etiquette, coaching a new driver, disciplining a senior driver, load securement, trip sheets and bills of lading, and many more. The cost is $1895 plus tax. That includes lunch, a professional course binder, and a course certificate.

The course was developed independently of the Canadian Trucking Human Resources Council’s dispatcher course, though Transcom did use CTHRC’s National Occupational
Standard for Professional Dispatcher as a basis for course content.

Only 10 students are allowed in each class to maintain a high degree of learning and interaction, says Transcom principal Roy Craigen. He adds that 10 fleets have committed their entire dispatcher/operations teams to this training course.

The other usual customer is the injured worker. For the past three years Transcom has been working with workers compensation officials in both Alberta and B.C. to train injured drivers for entry-level dispatcher or supervisor careers in trucking.

Millard Health in Edmonton and Columbia Health across Alberta work closely with the company to screen injured workers, arrange for them to attend the course, and provide job placement assistance with fleets. CBI Physiotherapy & Rehabilitation Centre in Calgary
has taken this idea a step further and has partnered with Transcom to bring the Dispatcher/Supervisor course to Calgary. The January course will be hosted at CBI’s training facility there.

For more information call 780-449-7200 or e-mail transcom@telus.net.