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Freightliner breaks down details of new assistance program

DALLAS, Tex. -- Freightliner introduced the new ExceleratorSM breakdown assistance program for small fleets and own...

DALLAS, Tex. — Freightliner introduced the new ExceleratorSM breakdown assistance program for small fleets and owner/operators, during the Great American Trucking Show, in Dallas, Tex.

The Excelerator program is now available to owner/operators and fleets up to 25 units. The program offers a 24-hour call centre staffed by experienced Freightliner personnel who are experts at assessing drivers’ needs, finding the best local service providers, expediting repair parts and assisting with towing and other roadside services, says the company.

“The Excelerator program gives drivers an even higher level of support when breakdowns occur, offering quick responses and a feeling of peace of mind throughout the entire process,” said Jonathan Randall, director of product marketing with Freightliner Trucks.

The Excelerator program features three different packages: Excelerator On Call, Excelerator Preferred and Excelerator Preferred Plus.

Excelerator On Call was developed for drivers who want the benefits of single-source breakdown assistance coordination and who prefer a pay-per-event basis. There is no membership fee and drivers get the basic Excelerator services starting at just $39 per breakdown event.

Excelerator Preferred was developed for drivers who want all the benefits of the Excelerator On Call program with discounted services and special programs. The Excelerator Preferred package is available through a one-time membership fee of $99 per vehicle and offers reduced fees on breakdown assistance coordination, a special tire program, plus extra discounts and money-saving member specials.

With Excelerator Preferred Plus an annual fee of $299 per vehicle provides unlimited breakdown assistance coordination and up to three tows and one extraction per year for covered vehicles at no additional cost. Preferred Plus also includes special benefits, such as a tire program.

For complete information and terms and conditions of the Excelerator programs, users can visit or call 1-800-238-8063.

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