More than 900 truckers in despair placed a call to Goodyear's fleetHQ in June.
AKRON, Ohio — Goodyear says it assisted more than 22,000 members of its fleetHQ program during the month of June, setting a new record.
The tire company’s 24/7 emergency road service was well used in June, when temperatures soared in many parts of North America. Goodyear handles calls from its Fort Smith, Ark. Solution Centre.
“There were several das in June when fleetHQ’s Solution Center helped put more than 900 downed trucks back on the road,” said Roy Sutfin, vice-president of fleetHQ. Typically, the service assists about 700 trucks per day.
The company says its service now boasts a “roll time” of two hours and 10 minutes. Roll time is measured from the time the trucker places the call until his or her truck is rolling once again.
“We’re making a concentrated effort to shorten that span. Downtime can mean lost revenue, and we want to help our customers maximize their profits,” said Sutfin.
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