SAVANNAH, Ga. – At the company’s 2014 Aftermarket Parts and Service Conference in Orlando, Fla., Great Dane announced its Customer Service Award to both Grote Industries and Hendrickson International.
The award, established in 2010, recognizes suppliers that go over and above to support Great Dane and its customers. The company said this year’s winners were chosen because of their ongoing support that in turn improves Great Dane’s customer service.
Grote Industries makes LED marker-lamps, interior lighting and supplies Great Dane with standard LED lighting. Hendrickson International are makers of medium- and heavy-duty air suspensions and axle systems.
“Grote and Hendrickson earned the award this year because they have quickly identified and resolved field issues, provided prompt warranty claim resolution and improved in-the-field technical support with maintenance and troubleshooting training for branch and dealer service facilities as well as fleet customers,” said Barry Mitchell, director of customer service at Great Dane.
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