MISSISSAUGA, Ont. — Harper Power Products has adopted the Decisiv Service Management Platform to streamline its internal and external communications and enhance the service process, Decisiv has announced.
Decisiv’s Web-based platform is designed to allow for more informed and timely decision-making when maintaining commercial vehicles. Harper plans to use the system at its 18 Ontario locations, including its six Detroit Diesel facilities, four Freightliner dealerships and eight satellite service locations.
“We’re adopting the Decisiv Service Management Platform to better manage the process of quoting service work,” said John Cosgrove, president of Harper Power Products. “It can be challenging to produce consistent service and parts estimates across 18 locations. DSMP provides a method for developing timely, accurate and consistent quotes and pricing, and the ability to improve communications with customers. It also gives us a complete menu of service offerings, which is especially important as we continue to diversify and expand our portfolio of service and parts offerings.”
“We are very pleased that Harper Power Products has decided to adopt the Decisiv Service Management Platform,” added Derek Messulam, senior vice president of Decisiv. “It will enable Harper to offer customers a more consistent service initiation and write-up process, and provide faster in-context access to source information. The DSMP will measurably improve the service process between Harper and its customers by bringing information together that streamlines internal and external communication, thereby reducing downtime and increasing asset utilization.”
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