NOVI, Mich. — Hino has announced it finished tops in J.D. Power and Associates’ rankings for medium-duty truck and engine customer satisfaction.
The survey found Hino ranked tops in customer satisfaction with medium-duty engines for the fourth straight year as well as in the conventional medium-duty truck category for the second straight year, Hino announced.
The results were part of J.D. Power and Associates’ 2010 Medium-Duty Truck Customer Satisfaction study.
The engine study measured customer perceptions of 2010 model year Classes 5-7 trucks with gas and diesel engines, examining factors such as reliability, ease of access for service, maintaining speed on grades, acceleration when loaded, vibration at idle, fuel economy as well as other considerations.
The truck study looked at Classes 5-7 medium-duty trucks in the areas of overall satisfaction, engine, warranty, cost of operation, cab and body, ride and handling and transmission.
Hino said it scored highest in all ratings factors for both studies.
“This kind of accolade provides Hino Trucks valuable, independent feedback as we continue our commitment to exceed our customer’s performance and power expectations,” said Glenn Ellis, vice-president of marketing for Hino Trucks. “Hino Trucks has built strong owner loyalty and driver satisfaction with a reputation for producing high quality medium duty trucks in the US. We are proud of these achievements and in Hino’s ability to deliver the best product in the industry.”
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