The 2009 J.D. Power and Associates study found that Hino engines performed well across the board, especially with regards to engine quality.
NOVI, Mich. — Hino Trucks engines rank highest in customer satisfaction for the second consecutive year, according to the J.D. Power and Associates 2009 Medium-Duty Truck Engine and Transmission Customer Satisfaction Study.
The study measures customer perceptions of 2007 model-year Class 5, 6 and 7 gasoline and diesel engines. Four factors are measured to determine overall engine satisfaction. In order of importance, they are: engine warranty; engine quality; engine performance; and cost of engine ownership.
“The J.D. Power and Associates award is the ultimate recognition because it is the voice of the customer of the on-road experience they have had with our product. We are proud to be recognized for back-to-back awards as Hino continues to build on a foundation of quality and value. Our goal of constantly surpassing expectations and striving to be the industry leader is the cornerstone of our business plan, and we are committed to continuing our efforts,” said Glenn Ellis, vice-president of marketing and dealers operations for Hino.
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