NOVI, Mich. — Hino Trucks has ranked highest among conventional medium-duty truck engines in a 2008 J.D. Power and Associates study. Hino Trucks achieved top accolades in the 2008 Medium-Duty Truck Engine and Transmission Customer Satisfaction Study, which was developed to provide manufacturers with a comprehensive and objective measure of customer satisfaction with products and dealer service specific to medium-duty engine and transmission performance.
In addition to the engine and transmission award, Hino Trucks ranked highest among 2008 J.D. Power and Associates Overall Customer Satisfaction Study among conventional medium-duty trucks.
Hino Trucks officials say the company performed consistently well across the board in each of the four criteria that the J.D. Power and Associates study uses to determine overall engine satisfaction – engine performance, engine quality, engine warranty and cost of engine ownership.
“Hino Trucks is recognized worldwide as one of the leading innovators in engine design. These awards underscore our commitment to provide outstanding engineering, manufacturing and service support,” said Glenn Ellis, vice-president of marketing and dealer operations for Hino Trucks. “For 25 years, Hino Trucks has built strong owner loyalty and driver satisfaction with a reputation for producing high quality medium-duty trucks in the United States. We will continue to develop and maintain innovative engine technologies to meet our customers’ needs of fuel economy performance and power.”
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