In his new role, Kletzel is responsible for delivering various business and technology services to the airline, railroad, trucking and shipping industries. Based in Chicago, Kletzel will leverage his industry experience in travel and transportation to help clients develop and execute business and technology strategies with a particular focus on modernizing customer channels, optimizing operations, and driving cross-functional transformation.
PwC’s Transportation and Logistics practice provides assurance, tax and advisory services for 93 percent of the T&L companies listed in the Fortune 500, serving nearly 300 public and private T&L freight, shipping and transport logistics companies, ports and airlines around the world.
Kletzel brings more than 15 years of experience across industries focusing on airlines, rail, hospitality, gaming, and travel distribution. He specializes in marketing operations, loyalty, customer relationship management, customer experience design, technology innovation, digital channels, and merger integration. Prior to this role, Kletzel spent two years at PwC as the U.S. Advisory Transportation and Logistics leader. He also spent time as a partner at Diamond Management and Technology Consultants, developing executable business and technology strategies for Fortune 1000 companies. Kletzel received his Bachelor’s degree in Economics from Northwestern University.
“Taking on this new leadership role is an exciting next step in my career and I look forward to continuing to serve my clients in the transportation and logistics space as well as helping to expand the already robust range of services offered by PwC,” said Kletzel.
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