Keeping current with ACE will avoid a suspension

WASHINGTON, D.C. — U.S. Customs and Border Protection (CBP) is trimming back the amount of time an ACE account can be inactive before becoming suspended.

In May 2007, CBP set out the terms and conditions that must be followed as a condition for access to the Automated Commercial Environment Secure (ACE) Data Portal.

One of the conditions for portal access was if the Trade Account Owner, the Proxy Trade Account Owner or any Trade Account User failed to access the ACE portal for a period of 90 consecutive days, the account would become suspended – access may be restored by contacting Technology Support.

To meet guidelines established by the U.S. Department of Homeland Security however, CBP will implement a new policy on May 25 that reduces the inactivity period from 90 days to 45 days.

To prevent an account suspension, CBP suggests ensuring all ACE portal users sign on to the ACE portal at least once every 45 days.

CBP will soon publish a Federal Register Notice announcing this change in the portal inactivity provision of the Terms and Conditions.

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