Kenworth ranks highest in customer satisfaction: study
November 1, 2010
KIRKLAND, Wash. -- Kenworth has achieved the highest ranking in customer satisfaction among truck owners in the Medium Duty Dealer Service Segment, according to the recently released J.D. Power and Associates 2010 Medium Duty Truck Customer...
KIRKLAND, Wash. — Kenworth has achieved the highest ranking in customer satisfaction among truck owners in the Medium Duty Dealer Service Segment, according to the recently released J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study.
“Kenworth is honoured to receive the prestigious 2010 Medium Duty Dealer Service Award from J.D. Power and Associates,” said Bill Kozek, Kenworth general manager and PACCAR vice-president. “This achievement is due to the commitment and dedication of Kenworth dealers and employees who take great pride in delivering the highest quality service and products to our customers.”
The 2010 J.D. Power and Associates study, which ranks customer satisfaction by evaluating manufacturer performance, is based on interviews with nearly 1,300 primary maintainers of medium-duty trucks (Class 5, 6 and 7). Kenworth performed particularly well in the service facility factor, which helped lead to the award, according to company officials.
“It’s gratifying that customers recognize the outstanding support they receive from more than 300 Kenworth dealer locations in the US and Canada and from the Kenworth PremierCare Customer Center which operates 24 hours a day, seven days a week,” said Kozek.
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