TORONTO, Ont. — Kriska Transport dispatcher Monique Ceasor was named the first ever female winner of the OTR/KRTS Canadian Dispatcher of the Year award during the fifth annual Canadian Recruiting and Retention Conference, hosted by Over the Road.
The annual award is presented each year to a dispatcher who best demonstrates a commitment to customer service, safety, driver well-being, courtesy, teamwork and problem-solving. The award was presented by KRTS president Kim Richardson.
Caesor draws on more than 24 years of dispatching experience and Richardson explained she is so valued by her employer that they have gone to great lengths to retain her services, including setting up a satellite office I her home where she dispatches every day.
An emotional Caesor accepted the award, thanking her co-workers and employer for making it possible.
Kriska has given me the tools to be able to do the job properly and the best technology and over the years they have let me be who I am and given me control of how I dispatch and how I deal with the drivers, and thats very important, she said. Its all about people and as long as you remember that, thats the most important thing.
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