NASHVILLE, Tenn. — Mack has announced that all its new trucks will feature a unique QR code to speed service response times and improve customer uptime. QR codes, or quick response codes, are matrix bar codes that supply rapid retrieval of information when a tablet or other mobile device scans the code.
Starting in April, Mack will install QR codes on the vehicle’s doorframe during the manufacturing process. When the vehicle arrives at the dealership, service advisors will be able to scan the vehicle’s unique code, allowing access to the truck’s VIN, owner information and dealer service history, and automatically launching Mack’s service management system powered by MVASIST. Mack says the electronic process eliminates the potential for errors that can occur with paper-based service write-ups.
“Uptime is a critical component for the success of our customers,” said John Walsh, Mack’s vice-president of marketing. “Mack developed the QR code process to reduce the amount of time customers need to wait while basic vehicle data is obtained and entered into the system. They need to be spending their valuable time on the job, not at the dealership.”
The service advisor will also have the ability to launch required inspections through the mobile device used for the initial scan. Mack officials say this step will save technicians time in completing and accurately documenting inspections and enable the truck to get back on the road faster.
Mack is currently working with dealers to retrofit QR codes on existing Mack trucks.
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