GREENSBORO, N.C. – Mack Trucks and Volvo Trucks North America recently announced that they have added a new cross-reference tool to the Select Part Store — an online store where customers can purchase heavy-duty parts with the click of a button.
The new cross-reference tool uses a proprietary database that analyzes the part numbers customers search for and provides them with the equivalent Mack Trucks or Volvo Trucks parts, giving customers more robust results and real-time inventory availability. The tool is designed to automatically update part numbers that have been replaced or those that have been superseded by different manufacturers. Users receive notification if a part number has recently changed and are immediately provided with a replacement number.
“Mack Select Part Store now offers the heavy-duty trucking industry’s first cross-reference tool that is integrated into an e-commerce platform, and continues Mack’s tradition of breaking new ground to consistently meet our customers’ ever-changing needs,” said Chad Johnson, director of aftermarket marketing for Mack Trucks. “Mack Select Part Store has experienced an average of 60 percent growth in volume each year since the platform launched in 2010, and we’ve kept the bar high to give our customers the parts purchasing power they demand and deserve.”
“Prior to the introduction of the new cross-reference tool, users had to conduct independent, often extensive searches, for equivalent parts and also for updates to part numbers that had recently changed,” added Chris Buss, Volvo manager of aftermarket service marketing. “This new feature will significantly reduce the difficulty in locating part numbers and further enhance the ease of using Select Part Store for online parts purchasing.”
Select Part Store launched in 2010 and has more than 32,000 users registered to date. Users can order online 24 hours a day, seven days a week.