Mack, Volvo Trucks Ink Deal with Omnitracs

GREENSBORO, NC — Mack Trucks and Volvo Trucks North America have reached an agreement with the fleet management services provider Omnitracs to develop new services for their customers.

It covers future service options for Mack Fleet Management Services, expanding Mack’s fleet management offerings, to provide customers with more choices to boost safety and lower costs through improved operational performance, according to the truck maker.

Launched in 2014, Mack Fleet Management Services connects Mack proprietary data with third-party intelligence solutions to help customers manage their operations. Mack’s integrated GuardDog Connect telematics service serves as the enabling hardware for Mack Fleet Management Services and eliminates the need for aftermarket hardware purchases and installation costs, according to the company.

GuardDog Connect is standard on Mack Pinnacle, Granite, Titan by Mack and TerraPro concrete pumper models.

Details regarding Omnitracs’ specific service offerings still have to be finalized with Mack.

Volvo said its agreement allows the leveraging of Volvo’s Remote Diagnostics telematics-based predective diagnostic and repair planning system to offer services that help fleets run their businesses more effectively. The company made it standard on all Volvo-powered vehicles in 2013.

Using Volvo’s ASIST web-based service management platform, Remote Diagnostics identifies the necessary parts and provides repair instructions, even before the truck arrives for service, reducing diagnostic time by up to 70 percent and lowering repair time by more than 20 percent, according to the company.

Both Mack Trucks and Volvo Trucks North America are part of the Volvo Group, headquartered in Sweden, one of the world’s largest manufacturers of trucks, buses, construction equipment and marine and industrial engines.

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