GREENSBORO, NC – Mack Trucks has created a new management position to oversee collaborations between body builders, dealers and customers during the ordering and body installation process.
Gene Olenick has been appointed to the new position of body builder order manager. Working with a team, Olenick will be responsible for developing and coordinating customer specifications.
The idea, says Mack, is to create a smoother process and reduced delivery times to customers.
“Mack has gained tremendous knowledge during many decades of working with body equipment manufacturers,” said Stu Russoli, Mack vocational segment product manager. “Our new body builder resources connect that insight to the order and body installation process to make sure critical information is shared from the time a truck is ordered to the time it’s delivered to the customer.”
The body builder support group offers prompt access to Mack product experts who can answer questions that may arise from the body installation process. The group also addresses customer inquiries after a vehicle is put into service.
The body builder support group is located within Mack’s recently opened Uptime Center in Greensboro, N.C., near Mack World Headquarters.
Olenick and members of the body builder support group will be in attendance at the 2015 World of Concrete expo Feb. 3-6 in Mack booth C-5203 in the Las Vegas Convention Center, Las Vegas, Nevada.
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