New 24-hour ArvinMeritor support centre for U.S. and Canada
ArvinMeritor
ArvinMeritor announced a new OE dealer customer technical support center, called OnTrac, that will offer “real time” support for U.S. and Canadian heavy duty truck and trailer dealers via the telephone and Internet to ensure fast and accurate responses to their questions.
The company’s representatives will assist dealer service and warranty personnel with diagnostics, repair strategies and repair times; validate warranty coverage and claims; and expedite parts for repairs.
The new technical support center, located at the company’s Troy, Mich., headquarters, will be launched in phases beginning July 2002, and will be made available to the entire U.S. and Canadian truck and trailer dealer network by January 2003. Support personnel will be available 8 a.m. to 8 p.m. EST.
Teams of specially-trained and highly-experienced products and services experts will step up customer service by responding to telephone and on-line inquiries – via XpresswayPlus.com, the company’s source for parts information and ordering – about truck and trailer axles, suspensions, clutches, drivelines, ZF Meritor transmissions, and braking systems – including Meritor WABCO’s air compressors, air dryers and ABS-related products.
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