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Provider Transportation dispatcher named 2004 OTA/Cancom Tracking Dispatcher of the Year

TORONTO, Ont. -- Darryl Samay, a dispatcher with Provider Transportation & Logistics Inc. in Ayr has been named the...


TORONTO, Ont. — Darryl Samay, a dispatcher with Provider Transportation & Logistics Inc. in Ayr has been named the 2004 Ontario Trucking Association/Cancom Tracking Dispatcher of the Year.

The award, sponsored by Cancom Tracking, goes to a dispatcher who has demonstrated a commitment to customer service, safety, driver well being, courtesy, team work, problem solving and community service/volunteer work.

To be considered for the award, the candidate’s nomination must be accompanied by letters of recommendation from a minimum of two drivers and two customers.

Samay has been employed by Provider Transportation for five years. He was selected to receive the award because of his outstanding ability to look after the company’s customers and drivers.

“Darryl Samay has all the qualities that make a good dispatcher,” said Norm Casarin, President of Provider Transportation Inc. “He takes pride in his daily tasks and will not leave the office until he is satisfied his responsibilities have been completed. His outstanding communication and organization skills, coupled with his ability to stay calm under fire have made him an invaluable member of the Provider team. Darryl approaches each day with a positive take-charge attitude, which has gained him respect of management, customers, drivers and all his co-workers. I am pleased that Darryl has been awarded this prestigious honour. We are proud to have him as a member of the Provider Family.”

“The most significant form of recognition is that of your peers: which is what this award is based on. Daryl certainly is a great dispatcher and equally deserving of this award,” commented Mike Ham, Cancom Tracking Vice President.

Samay started as a part-time dockworker with Provider Transportation while working toward completing a business degree at Wilfrid Laurier University. He soon moved on to the dispatch department and after graduation he started full time with the company. His strong leadership qualities saw him promoted to the position of Operations Supervisor in 2002.

When word got around that Provider Transportation was nominating. Samay for the award, the company was bombarded with letters of support from drivers and customers, as well as management.

One driver wrote, “I would like to start by stating that I could not do a dispatcher’s job for any amount of money or recognition. The thought of trying to please dozens of people from customers to management to drivers does not appeal to me. Darryl does this with the appearance of ease, day in and day out…Darryl has always tried to accommodate any of the driver’s requests for time off to do things in their lives.”

A customer had this to say: “He is a happy and gracious individual always putting you at ease and most impressively maintains calm while organizing chaos…He will put in the extra time and effort and has shown that the promises he makes become reality. He treats his clients like they are part of their business and that our shipments are as important to him as they are to us.”

Samay is a member of the Transportation Health and Safety Association of Ontario Central Chapter. He also volunteers his time to assist the Children and Family Services of Waterloo Region, which has teamed up with Provider Transportation to include a float in the local Santa Clause Parade in support of their annual ‘Tree of Hope Fundraising Campaign’.

Samay was presented with a keepsake trophy and a cash award.


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