FREMONT, Calif. — @Road recently announced Exception Services, a new feature that offers alerts and reports identifying incidents where mobile workers meet or exceed customer-defined business rules.
@Road, a provider of location-enhanced wireless Internet solutions for mobile resource management, says Exception Services enables companies to quickly identify and respond to scheduled or spontaneous field activities. Depending on their needs, companies can customize up to a dozen different alerts and reports, including when a mobile worker reaches a particular landmark, ventures outside a given region or is inactive for an extended period of time.
"Some managers may not have the bandwidth to review detailed reports and maps relating to employee field activity on a daily basis," says Krish Panu, CEO of @Road. "With Exception Services, companies can arrange for managers to be notified about the most critical business issues based on their own business rules. As with many of our new MRM services, Exception Services is designed to help our customers maximize the productivity of field operations while increasing the @Road average revenue per subscriber."
Alerts can be delivered via email, to a mobile telephone or to a web-based notification console that displays, sorts and manages alerts as they are processed. Once an exception occurs and is created in the @Road network, the customer can modify, store or delete it as desired.
For more information on Exception Services, visit the @Road Web site at www.atroad.com.
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