KALAMAZOO, Mich. — Roadranger has expanded the number of repairs in its Pre-Authorized Warranty Repairs program, which provides dealers with automatic approval for warranty repair work.
The program allows all truck dealerships in Canada and the US to use a set of standard authorization codes that guarantee payment for more than 20 common repairs, eliminating the need to call Roadranger’s Real-Time Warranty centre.
“Launched in 2008, the Pre-Authorized Warranty Repairs program has been well received by our dealer customers because it allows them to significantly reduce the time and expenses typically associated with warranty claims,” said Jason Dunn, customer support supervisor for Eaton. “By eliminating telephone calls, service personnel can spend more time on the job for improved repair cycle times. So it is easy to see how the savings can add up quickly.”
Examples of the most common pre-authorized warranty repairs include clutch housing gasket leaks, internal and external cooler failures and splitter oil ingestion.
Dunn noted the program will continue to expand with additional repairs and other warranty programs added throughout the year.
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