VANCOUVER, BC – Tailwind Management Systems Inc. is offering dispatch software with the ability to send and receive messages and automatic updates to and from drivers using any email capable cell phone or wireless device.
“We have made two-way messaging available to anyone with an email capable cell phone,” says Keith Retallack, Marketing Manager for Tailwind. Retallack also added, “There are many different things this form of messaging can accomplish. Dispatchers can do load-assignments with the click of a button and the software will send out a message to the driver by automatically filling in the blanks of a template with the location and pickup details pulled from the dispatch system. For example, dispatchers can send plain text messages that say, ‘How long are you going to be?’, ‘Have you picked up that shipment yet?’ or ‘What time do you think you’ll be back?'”
“Drivers, on the other hand, can easily send notification of each pickup and drop-off that will automatically update the office dispatch software. That means they can capture the location of the vehicle at that time and update the systems equipment status board too,” says Retallack.
He added that Tailwind plans a number of other innovations just around the corner like a Management Control Center module that instantly shows the status of key performance indicators of the carrier at any time.
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