EDMONTON, Alta. — After receiving rave reviews for two transportation management seminars delivered last year, Roy Craigen and TRANSCOM are taking the show on the road.
TRANSCOM will deliver nine Transportation Management Seminars in May and June, hitting Vancouver, Halifax and most major centers in between. The seminars will target the owners and managers of fleets of all sizes.
"I’ve worked for companies as small as six employees and as high as 200 terminals and I think having a motivated staff, high standard of customer service and achieving operational excellence in cost control is very important whether you have one truck or 1,000," says TRANSCOM founder, Craigen.
The course offers a bold approach to training and managing drivers, operations and administrative staff. "We’ve done this course in the past and it’s constantly being upgraded," Craigen says. "It really touches a nerve and hits home for companies that are trying to maintain a high standard in trucking but wonder why their business practices aren’t making a difference."
TRANSCOM’s full-day management seminar will explore a number of key areas fleet managers can hone in on to improve their carrier’s operation. Craigen asks managers to ask themselves the following questions:
* Are you spending too much time putting out fires?
* Is your organization struggling to attract and retain professional drivers?
* Does a morale problem exist within your organization?
* Are your customers asking for better service?
* Are accidents and compensation costs affecting profitability?
* Are your operational managers and dispatchers equipped with the tools they need?
The seminar isn’t all about questions it provides plenty of answers too. After identifying the answers to the above questions, Craigen says fleets are then able to take proactive steps to implement solutions.
"It boils down to taking a completely different approach to running a trucking operation," he explains. "It takes a dedicated effort to start a different culture. It takes a dedicated plan and the contribution of everyone inside the operation to make it work. We can’t expect an owner or president to do it on his or her own and we can’t expect a recruiter to be the salvation to providing our talent on the highway. It’s unfair to expect any one individual to make a corporate difference when it requires everyone in the company to understand what’s needed."
TRANSCOM’s management training course was delivered in Edmonton and Toronto last year and Craigen received plenty of positive feedback.
The seminar costs $285 and will include lunch and a detailed workbook that attendees can take back to the office with them as a source of reference. The tour is being sponsored by Truck News and Marsh Canada. To enroll, contact TRANSCOM at 780-449-7200 or e-mail firstname.lastname@example.org.
The dates include: Calgary, May 5;Edmonton, May 12; Vancouver, May 23; Regina, June 7; Winnipeg, June 14; Toronto, June 16 and June 17; Halifax, June 21; and Moncton, June 23.
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