TransCore named finalist in call centre competition

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PORTLAND, Ore. — TransCore is one of two finalists in the International Customer Management Institute’s (ICMI) Membership’s Global Call Center of the Year Award in the small-to-medium category. The award honours the best call centres from among ICMI’s 5,000 members in 50 countries.

The award ceremony, now in its fourth year, recognizes outstanding contact centre operations. As a finalist, TransCore has undergone a full-day site visit and interviews with ICMI judges. Award winners will be announced at the Annual Call Center Exhibition in San Diego on Sept. 11.

TransCore’s customer call centre supports products and services within the company’s 3sixty suite of transportation management products. The 40-person customer call centre, located outside of Portland, Ore., provides customer service, technical support, and training for more than 20,000 customers across the country.

“To be recognized by ICMI is an honour and further distinguishes TransCore’s customer service in today’s time-critical logistics environment,” said Michael Schoenholtz, TransCore’s senior vice-president of operations for commercial business services.

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