PORTLAND, Ore. — TransCores call center was named the best among small- to medium-sized companies by the International Customer Management Institute (ICMI).
The award was presented at the Annual Call Center Exhibition. TransCores call center serves customers of TransCores 3sixty suite of transportation management systems, including its Web-based freight-matching platform.
“TransCore has created an environment where our employees are focused on the success of their fellow co-workers,” said Mike Schoenholtz, the company’s senior vice-president of operations. “Although we manage with metrics similar to other service centers, we include the time needed for collaboration and learning. This makes good business sense and pays off in terms of bottom-line productivity, employee satisfaction and ultimately customer satisfaction. We’re honoured to receive this highly respected award from ICMI, and particularly the recognition of a strategy well served.”
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