LEHIGH VALLEY, Pa. — Mack Trucks and Volvo Trucks North America have developed a new fleet program to assist dealers and their customers in managing parts and service purchases. The MV Preferred program uses automated processes to validate purchase orders and invoices, to ensure transactions are complete and customer-specified spending controls are met.
“This automatic validation improves transaction accuracy and saves customers precious time, while ensuring they have maximum control over parts purchases and repair transactions,” said Matt Kelly, executive director of marketing.
MV Preferred is geared towards fleets with 50 or more trucks. There is no fee to utilize the program and customers are able to sign up to become MV Preferred participants at any Mack or Volvo dealer.
Every fleet that opts to enroll in MV Preferred is given a unique identification number, which they provide to their Mack or Volvo dealer when ordering parts or service. The dealer then checks the customer’s profile online to ensure the order process meets pre-established criteria; confirming, for example, if the customer requires a purchase order or a purchase order number for a parts purchase. The order can not be entered unless all of the customer-required information is included.
The program also verifies the correct price for all purchases. Every invoice provides a record of all transactions made against a customer’s account. Purchase activity and history can be checked 24 hours a day online, noted the companies.
In addition, MV Preferred gives customers the ability to set parts or service spending limits for individual terminals. This information is entered into the fleet’s profile and is available to all Mack or Volvo dealers in the MV Preferred program.
The companies have partnered with Karmak and ADP Dealer Services to integrate MV Preferred into their management systems, so the program validation is automatically available to dealers when entering parts or service transactions.
Truck News is Canada's leading trucking newspaper - news and information for trucking companies, owner/operators, truck drivers and logistics professionals working in the Canadian trucking industry. All posts by Truck News