Volvo’s Remote Diagnostics service wins award for customer value
November 9, 2012
GREENSBORO, N.C. -- Volvo Trucks’ Remote Diagnostics aftermarket service has received the 2012 North American Customer Value Enhancement Award in Commercial Vehicle Repair and Maintenance from Frost & Sullivan. “We’re...
GREENSBORO, N.C. — Volvo Trucks’ Remote Diagnostics aftermarket service has received the 2012 North American Customer Value Enhancement Award in Commercial Vehicle Repair and Maintenance from Frost & Sullivan.
“We’re proud to recognize Volvo Trucks as a leader in customer value enhancement,” said Kumar Saha, industry analyst for Frost & Sullivan. “Their comprehensive fleet diagnostic and maintenance solution takes the uncertainty out of remote diagnostics, thus ensuring that their customers have the correct solution to increase uptime. By effectively conjoining cutting-edge telematics technology and maintenance infrastructure, Volvo Trucks enables fleets to reduce their downtime, enhance their operational efficiencies and maximize their business potential.”
“Receiving this award is quite an honour and a testament to our focus on the entire Volvo ownership experience,” said David Pardue, Volvo Trucks’ vice-president of aftermarket solutions. “Of course, our customers provide the ultimate validation, and we continue to receive excellent feedback about the functionality and value of our Remote Diagnostics aftermarket service.”
Volvo’s Remote Diagnostics, a standard feature on every Volvo-powered VN model highway truck, is designed to offer proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. It’s the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering.
The remote communication platform facilitates live dealer and customer communication through Volvo Action Service, Volvo’s 24/7 support team. Proactive diagnostics streamline service procedures with confirmation of parts on-hand before a truck arrives at a service location, increasing uptime, the company says.
Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s Web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks.
Volvo Trucks delivered the first Remote Diagnostics-equipped trucks in September to Purolator in Canada. The Volvo VNL 300 daycabs featured Volvo D13 engines and I-Shift automated manual transmissions.
Prior to launching the connected vehicle service, Volvo field-tested Remote Diagnostics with motor carriers in the US and Canada, drawing on the feedback from 15 unique customers operating more than 1,300 Volvo VNs with the service.
Volvo’s Remote Diagnostics was also awarded the 2012 Volvo Group Internal Quality Award for improving the quality of vehicle ownership through active use of connected vehicle data. The annual award spotlights Volvo Group’s focus on quality as a core value.
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