Wayne Marshall (centre) was named the Truck Service Expert of the Year during a recent ceremony.
HAMILTON, Ont. — Wayne Marshall of Marshall Truck and Trailer Repair has won the prestigious Truck Service Expert of the Year award, presented by the HDA Truck Pride.
Marshall was selected as the winner from among 400 repair shops and service providers across North America who belong to the Truck Service Experts network.
Marshall was selected based on: exemplary service to customers; exceeding product support; endorsing the Truck Service Experts code of ethics; taking part in Truck Service Experts training programs; implementing Truck Service Experts marketing tools; and promoting the organization.
Marshall Truck and Trailer was opened in Hamilton in 1984 as a family-run company. At that time, 14-year-old Wayne Marshall helped out by washing trucks. He later became a driver and then eventually a mechanic.
Today, the operation features a nine service bay shop, seven fuel pumps, two wash bays and two diagnostic bays. Marshall was nominated for the award by Geoff Pilling of GPICS out of Stoney Creek, Ont. He was identified as an ideal winner because of his “exemplary customer service” and “commitment to the industry and his community,” the organization said in a release.
Last year, the Marshall family donated $1.2 million to fund the Gerald Marshall Centre for Transportation at Mohawk College. Marshall received his award during the HAD Truck Pride annual membership meeting. It was presented by Mark Willis, business development manager in front of an audience of more than 400 people.
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