NASHVILLE, Tenn. -- The WheelTime service network, which in Canada includes Wajax Power Systems facilities, has announced the launch of WheelTime Fleet Services, which it says will provide integrated preventive maintenance servicing and billing...
NASHVILLE, Tenn. — The WheelTime service network, which in Canada includes Wajax Power Systems facilities, has announced the launch of WheelTime Fleet Services, which it says will provide integrated preventive maintenance servicing and billing across its network.
WheelTime has noted that more than half the trucks and buses coming into its member shops require more work than the repair that prompted the visit.
The network is now looking to expand its preventive maintenance offerings while the vehicles are “in-house,” the organization announced at the Technology & Maintenance Council meetings.
“By compressing multiple maintenance events into a single visit, we reduced total time out of service,” said Mike Delaney, president and CEO at WheelTime Network LLC. “While we started out as primarily focused upon engines and transmissions, a large portion of our work is now on all makes and the total truck, bus or coach.”
“Many repairs we see could have been easily avoided or reduced through better preventive maintenance practices,” Delaney added. “The processes being used today often allow for too much variability. Also, inadequate record keeping and systems that don’t talk to each other can make it hard to stay on top of things.”
WheelTime Fleet Services will use the newly formed WheelTime LINQ customer service platform. LINQ uses on-board telematics to determine when a vehicle requires preventive maintenance performed. The system can also download detailed vehicle data to the appropriate location, generate a work order and monitor the work to ensure it’s completed on time and to customer requirements, WheelTime claims.
LINQ feeds data from work performed anywhere in North America into one central database, creating a vehicle’s complete maintenance record.
LINQ also ensures quotes and work conform to pre-agreed standards, to eliminate surprises for the customer.
“Since we are standardizing on a common set of systems and capabilities, we can easily link the quote process to a centralized billing and rate verification process – on both parts and labor,” said Delaney. “That gives us an unmatched capability to manage customer costs before, during and after the repair.”
Also, at TMC, WheelTime announced an agreement with Cojali, provider of an all-makes, total truck diagnostics software tool, to test, sell and distribute its Jaltest tool package.
“What Cojali has produced is truly extraordinary,” Delaney added. “A tool like this has never existed in North America before. It will revolutionize the ability for independent shops to perform high-quality repairs on a broad range of equipment with confidence. In addition, shops will be able to buy the software, and continuous upgrades, for a fraction of the investment they would have to make buying all of the modules individually from OEs – if they could get them at all.”
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