WheelTime Network sets benchmarks for repair times
December 9, 2010
GREENSBORO, N.C. -- WheelTime Network, a network of nearly 200 service locations including about 30 in Canada, has rolled out its service platform that aims to provide customers with consistent levels of service and labour time per repair.
GREENSBORO, N.C. — WheelTime Network, a network of nearly 200 service locations including about 30 in Canada, has rolled out its service platform that aims to provide customers with consistent levels of service and labour time per repair.
“To keep pace with technology as well as customer needs, the industry needs more transparency, better data and improved information flow between truckers and maintenance providers. In addition, we need more consistency in maintenance quality, better control over maintenance costs, and a stronger focus on outcomes,” WheelTime Network president Mike Delaney said recently. “Getting to that point demands an overhaul in the way we estimate and document repairs as well as the way we manage the business of maintenance to better meet the needs of trucking customers today.”
WheelTime’s Customer Service Platform will use Motor Information System’s labour guide for medium- and heavy-duty vehicles, which will set benchmarks for repair times. This will allow WheelTime Network service locations to provide more accurate estimates for work based on standardized repair times to ensure repairs are done on time and on budget, the company says.
“We know customers are frustrated by variations in labour hours charged for similar repairs,” said Delaney. “By integrating Motor’s guide directly into our Network’s system, we hope to ensure customers that our aim is always to provide fair and consistent service.”
The company says it will be expanding its services and capabilities in the coming months.
“The industry wants and needs support that is oriented toward the way trucking companies do business,” Delaney said. “When you match WheelTime members’ background in handling the most complex repairs with their unified desire to create a service network that is second to none, you get innovation and the commitment to set new standards for the industry.” For a list of locations, visit www.wheeltime.com.
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