VANCOUVER, B.C. – In a bid to ensure all trucking companies are complying with the rules at Port Metro Vancouver, a new whistleblower phoneline has been launched.

Taking calls in English and Punjabi, the Drayage ConfidenceLine, will operate 24 hours per day, seven days per week. For those who don’t wish to use the phone, complaints about remuneration rates, truck licensing or driver harassment will also be accepted online, by fax and by mail. Those reporting problems can remain anonymous if they choose.

The service, which is described as a collaborative effort between Port Metro Vancouver and the B.C. Ministry of Transportation and Infrastructure under the rules and regulations established under the Joint Action Plan, is administered by an independent, third-party organization. Any information collected will be passed along by the administrators to the appropriate government agencies or port department for follow up action. Complaints about driver pay, for example, will be investigated by the Container Dispute Resolution Program, which has the authority to impose disciplinary measures.

“The province is committed to working with all parties to implement the Joint Action Plan,” said Todd Stone, B.C. minister of transportation and infrastructure. “This reporting program provides a mechanism for driver complaints to be dealt with effectively and I’m confident that penalties will be issued accordingly. It is vital that Port Metro Vancouver operations continue in a smooth and efficient manner to keep our economy running and goods moving across the country.”

Peter Xotta, vice-president, planning and operations for Port Metro Vancounver, said “This initiative is one of the many steps being taken as a part of the Joint Action Plan to solve long-standing problems in the container trucking sector. Truckers should feel confident that their concerns are being heard and acted upon.”

The toll-free phone number is The 1-877-713-5109. The website is http://www.drayage.confidenceline.net/.