Mike McCarron doesn't need to look very far to see the advantage of hiring executives from outside the trucking industry. Three of his top managers had no industry experience before they arrived at MSM Transportation, and he believes the team...
Mike McCarron doesn’t need to look very far to see the advantage of hiring executives from outside the trucking industry. Three of his top managers had no industry experience before they arrived at MSM Transportation, and he believes the team is stronger because of it.
“People from the outside tend to think outside the box,” insists McCarron, the fleet’s managing partner. “They bring a fresh perspective. They bring energy.”
MSM Transportation is not alone in this thinking. Bison Transport is another fleet that focuses most of its attention on determining the right overall fit for the corporate culture, notes fleet president Don Streuber. Even the company’s vice-president of human resources was hired from outside the trucking industry.
As important as experience may be in the search for front line employees such as drivers and mechanics, there can be an advantage to casting a wider net in the search for senior executives. This is particularly true if a board of directors is hoping to update the corporate culture that it oversees.
The nature of the different thinking emerges as soon as job candidates begin to describe the ways they would address a particular challenge, suggests Jeff Abram, president and owner of Search West, an executive search firm that specializes in industries such as transportation. “You’ll see the [hiring] panel look at each other and say, ‘Wow. Why didn’t we think of that?'”
The skills developed in a sophisticated industry could be readily transferred to any business, adds Sylvia MacArthur, president of IRC Global Executive Search Partners. “Any industry that is service oriented, that works in business-to-business environment, could have some very valuable skills to offer.”
Still, even when a fleet is committed to a wider search, it may face challenges when trying to attract senior candidates to a relatively unknown career path.
“One of the challenges for the trucking industry would be just the cache of the industry,” MacArthur says, suggesting that an executive search firm will need to demonstrate a job’s appeal. “It’s getting candidates to understand the scale of the operation … it’s hard for an internal HR department to do that.”
“There’s so many stereotypes attached to our industry, and it really changes as they start to meet people in the industry,” Streuber agrees.
The issue cannot be addressed entirely through larger compensation packages, either. If anything, senior executives tend to be attracted more by the opportunities for personal growth and the chance to put their own fingerprints on the business. Indeed, MacArthur suggests that an industry’s top performing companies may not be the most attractive option to some of the most valued candidates.
The search for a new member of a fleet’s executive team will also require some close attention to the hiring process itself. If the search committee is too large and lacks an ultimate decision maker, valuable candidates may be lost in the delays.
MacArthur recommends using an interview panel that consists of people from across the organization -including some of those who will ultimately report to the hired candidate. That will ensure different feedback on the various answers emerging throughout the interview process.
Once hired, an external candidate will also need to be trained in the specifics of the role. “You have to be prepared to invest in the people and the training, but you’ve got to do that with everyone you hire,” McCarron suggests, referring to differences that will exist with everything from computer systems to processes. A candidate with the right business acumen can learn the industry itself.
Bison has embraced an approach similar to many banks, exposing new hires to a variety of departments to determine individual strengths. Yet it also tries to be aware that some of the differences from one industry to the next are not limited to columns on a spreadsheet.
Compared to those who oversee the production of “widgets,” executives in the trucking industry need to be more aware of the impact that decisions will have on daily lives, Streuber says.
“The decisions we make affect the lifestyle of the driver. An executive has to have a sensitivity to that.”
Funded by the Government of Canada’s Sector Council Program, the Canadian Trucking HR Council (CTHRC) is an incorporated not-for-profit organizations that helps attract, train and retain workers for Canada’s trucking industry. For more information, visit www.cthrc.com.
ARE CARRIERS TAPPING THE FULL POTENTIAL OF THEIR DRIVER RESOURCES?
Hardly a trucking convention goes by without someone mentioning that some of the best ideas for company improvements come from the drivers themselves. Are fleets in general taking advantage of the hands-on knowledge and years of experience represented by their driver force? Our research would suggest that they do. Our survey of Canadian fleet managers found that driver input is sought on a variety of fronts, ranging from safety improvements to ways to improve dispatch operations. Our annual research, conducted in partnership with the Canadian Trucking Human Resources Council, also found that eight in 10 Canadian carriers reward their drivers for business suggestions while roughly two-thirds (68%) claim they reward drivers who learn new skills. However, because our research surveys both managers and drivers, we’ve learned to take such findings with a grain of salt. Differences in perception are common among drivers and their managers. For example, when we look at something as basic as training, in virtually all areas, a smaller percentage of drivers say they receive training in comparison to that reported by fleet managers. Only in the areas of maintenance, managing family issues and business skills does training claimed by drivers exceed what fleet managers tell us.
Truck News is Canada's leading trucking newspaper - news and information for trucking companies, owner/operators, truck drivers and logistics professionals working in the Canadian trucking industry. All posts by Truck News