With the increasing number of negative situations between regular motorists and truck drivers, I recently experienced what I will not hesitate to qualify as the type of attitude that should become as contagious as the “other flu” for all road users. Here is the story.
Last Oct.1, around 3 p.m., I received a call from Mr. Cliff Holland, a motorist who had just found at the Husky Truck Stop the binder of a driver for one of the trucking fleets we insure. Since he noticed that in this binder were numerous important documents, (i.e. the driver’s log book and many other documents related to the load he was carrying) Mr. Holland thought it was a very good opportunity to help this driver avoid additional problems to cross the border.
After he contacted us and gave us his cell number, I immediately called the driver’s loss prevention manager, Mr. Alain Doyon from C.R.S. Express Inc. who immediately called the driver to advise him of the situation and that furthermore, Mr. Holland was ready to either wait for the driver to join him back at the truck stop or if he was travelling in the same direction, to join him at another meeting point.
They finally got together and the driver recuperated his precious binder and resumed his trip without further delay and problems.
Mr. Holland, you fully deserve our deepest thanks and full appreciation for that gesture.
Gaetan De Courval
Loss Prevention Manager
Burrowes Insurance Brokers
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