GREENSBORO, N.C.– Three Quebecers were recently recognized by Volvo Trucks for their parts and service work.
The North American winners of the 22nd Volvo International Service Technical Association (VISTA) competition were announced at Volvo Trucks North America, Inc.’s North American Institute in Greensboro.
VISTA is a hands-on competition to select the top service and parts personnel from the Volvo Trucks dealer network. Hundreds of people compete in the six-month program, which requires a significant dedication of time and effort by the participants.
The Canadian winners are: Benoit Raby, Mario Labrecque and Daniel Blais of Pare Centre Du Camion Volvo in Lvis, Quebec.
Beyond selecting overall winners, the purpose of the biennial VISTA competition is to promote the training of parts and service personnel within Volvo’s dealerships throughout North America, as well as in more than 50 other national markets around the world.
As teams of three from each competing dealership work together to solve service-related questions, they gain a deeper understanding of the Volvo product and how to provide the best service to customers.
The competition is open to all Volvo Trucks dealer parts and service personnel in North America.
After three rounds of written questions, the top four VISTA teams from the United States, and the top two from Canada were invited to the finals in Greensboro. During the final competition, teams had to troubleshoot trucks with several planted faults. In addition, they also answered another series of written questions and participated in Technical Forums.
Each winning team member receives a trip to the VISTA winners conference in Gothenburg, Sweden in June. They will tour Volvo’s production facilities and meet other winning teams from the rest of the world. In addition, each North American winner received a 2003 Harley-Davidson motorcycle.
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