EDMONTON — Say your truck breaks down and the service tech finds out that the differential needs immediate replacing. As of this week — if that tech is within 100 km of Edmonton — all he has to do is call Meritor’s new Drivetrain Express and they’ll have a rebuild at his door within four hours.
The Troy, Mich.,-based Meritor introduced the four-hours-under-100-km pilot project in Edmonton this week and if it proves successful, Meritor will expand it across Canada and into the U.S.
In Edmonton, the program is operated out of the Mascot remanufacturing distribution center and the company held a customer-appreciation barbeque and introductory tour at the center Thursday.
Manning the barbeque was Paul Tyschuk, the Edmonton Branch Manager for Drivetrain Express. And directly beside the barbeque sat Meritor’s first-ever delivery van, ready to carry replacement and rebuilt parts to wherever within 100 km they’re needed. (The Drivetrain Express van is the first Meritor delivery vehicle in North America.)
“A truck operator who needs a component replacement simply cannot wait days for parts to be shipped — it’s a ‘today’ business where every minute counts,” said Brad Begley, director, corporate accounts, Meritor Aftermarket.
“The company’s in-depth market knowledge — from new parts, to all-makes, to remanufactured units — enables us to expand our support and service to customers who need the right parts now.”
The Drivetrain Express outlet stocks an extensive inventory of Meritor’s branded aftermarket components, including an all-makes suite of made-to-order Mascot drive shafts and driveline components such as U-joints, center bearings, shaft tubing and yokes; Euclid clutches; and Meritor genuine and AllFit drive axle and transmission components.
Says Pedro Ferro, senior vice president and president, aftermarket & Trailer for Meritor: “The renovated Edmonton outlet is another extension of our customer-focused solutions. We will continue to be innovative in the way we serve our customers and will consider adding more parts outlets in North America as market demand dictates.”
The company’s aftermarket field staff will supply Edmonton-area customers with complete information packets that include catalogs, brochures and FAQs to help streamline the parts purchasing process.
As a precursor to Drivetrain Express, Meritor introduced an all-makes aftermarket drivetrain program called Drivetrain Direct in January 2013 to meet the parts needs of drivetrain rebuilders.
Drivetrain Direct provides customers in the United States and Canada with drivetrain component expertise through Meritor’s Customer Care Centers. All-makes drive axle and transmission parts, clutches, drivelines, and manual and automatic transmissions are available through Drivetrain Direct.
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