WINDSOR, Ont. — Goodyear says its fleetHQ service program has experienced significant growth this year and has reduced response time by seven minutes compared to last year.
The program allows fleets and owner/operators to get back up and running quickly when they experience a tire-related problem. Companies that enroll in the program can place a call to fleetHQ at no charge and enjoy a prompt response and consistent pricing no matter where they are.
Goodyear says that at the end of July, 20,611 companies were enrolled in the program. Since the beginning of this year, the average customer was back up and running in two hours and 17 minutes from the time the call centre received the call, the company says.
“We’ve been able to reduce our average completed response time by seven minutes over last year, and we intend to continue working on getting that number down,” said Tony Starling, general manager for fleetHQ. “We feel our response time is the best in the industry.”
The program has fielded nearly 94,000 calls since the beginning of the year – a 61% increase over the same seven-month period last year, Goodyear says.
“The program is proving popular because its mission is to respond to customers quickly and cost-effectively with no incidence fee,” Starling said.
One Canadian customer using the service is Wolverine Freight System out of Windsor. The fleet of more than 200 trucks uses Goodyear dealer Benson Tire for local incidents and relies on fleetHQ when it requires service in the US.
“We travel primarily on the 401 corridor in Ontario, and then run all the way down to Texas,” said maintenance manager, Bob Smallhorn. “We’re using the fleetHQ program now for tire issues on the road, especially in the states. For our milk runs in Canada, we know where our service locations are and rely primarily on Benson Tire, our Goodyear dealer, to help us out with any flats or issues on the road.”
“We run Goodyear G662s on the steers, G182s on the drives and G316s on our trailers, so if there is a problem with one of those tires, we have them replaced with a like tire,” Smallhorn added. “fleetHQ has all our particulars loaded into their computer, so they know us and our requirements at the time of the call. That keeps our tire program uniform and cost-effective.”
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