Great Dane's AdvantEDGE program now provides 24-hour free roadside assistance.
TAMPA, Fla. — Great Dane has rolled out a new emergency roadside service program as part of its AdvantEDGE platform, which is free of charge to members, whether or not they are Great Dane customers.
The program provides full coverage in the US, Canada and even Mexico, drawing from a network of 20,000 service providers. It covers towing, tractor and trailer repair, tire failures, reefer unit repairs and other roadside failures 24 hours a day, seven days a week, the company announced at the Technology & Maintenance Council meetings.
“We had a tremendous reaction to the launch of our AdvantEDGEprogram, which provides customers with cost-effective, streamlined access to parts and service at more than 100 participating Great Dane distributors throughout North America,” said Dave Durand, vice-president aftermarket parts. “The availability of emergency road service is a crucial part of the safety and security of both personnel and freight for our customers. Now, AdvantEDGEmembers can rest assured knowing we are prepared to deploy assistance around the clock.”
Brandie Fuller, vice-president of marketing with Great Dane Trailers, told Trucknews.com the program has been made available to everyone, in hopes they will appreciate the service and turn to Great Dane for trailers, parts and service if they aren’t already Great Dane customers.
“There’s no charge for the subscription,” she pointed out. Customers will pay only for the roadside service they receive.
The program applies to all Classes 7 and 8 vehicles and trailers. The invoicing is handled through Great Dane’s AdvantEDGE program and estimates are provided up-front, Fuller noted. Customers can access billing records online and enjoy the consistent pricing available through Great Dane’s signature parts price protection program.
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