GLEN ALLEN, Va. — Decisiv Inc., provider of a Web-based technology to the commercial vehicle maintenance industry, signed a supply deal with Toronto’s Harper Power Products Inc.

The companies announced Harper is implementing the Decisiv Service Management Platform (DSMP) in its 18 Ontario locations.

Decisiv says the adoption of the DSMP at the company’s six Detroit Diesel facilities, four Freightliner dealerships and eight satellite service locations will provide streamlined internal and customer communication, and a more consistent service estimating process.

“We’re adopting the Decisiv Service Management Platform to better manage the process of quoting service work,” says John Cosgrove, president of Harper Power Products. “It can be challenging to produce consistent service and parts estimates across 18 locations."

DSMP will provide more accurate and consistent quotes and pricing, and improve communications with customers, says Cosgrove. "It also gives us a complete menu of service offerings, which is especially important as we continue to diversify and expand our portfolio of service and parts offerings.”

Cosgrove also pointed to the DSMP’s value for Harper Power Products and other members of the WheelTime network — an organization made up of 200 service locations in the U.S. and Canada — he currently serves as North American chairman.

"The Decisiv platform helps address our collective commitment to communicate with customers and meet their needs more effectively," he says.

Developed over nearly eight years, the Decisiv Service Management Platform is currently in use by many OE dealer service locations and distributor service facilities under several brand names.