TORONTO, Ont. — Professional drivers responding to the Ontario Trucking Association’s Operation UpGrade survey of the best and worst shipper practices are so far split on the performance of the industry.
Half the shippers/receivers rated so far have been given Honour Roll status while the other half were assigned to the Detention Hall. Drivers have indicated many shipping facilities must do a better job of turning around drivers in a reasonable time and removing waste from the system.
Drivers indicated their appreciation of shippers who do a good job providing an environment free of harassment and discrimination.
Here are the key findings of the first month of survey results:
- “Providing an environment free of harassment and discrimination” is the top attribute of the good shippers rated, followed by allowing access to shipper facilities (ie. washrooms). Bad shippers scored lowest in terms of retention times, responsiveness of dockworkers and honouring appointment times.
- Overall, 72% of shippers/consignees recognized as ‘good’ were shippers, while only 20% were receivers.
- More than half (54%) of the ‘bad’ customers were receivers/consignees; only 35% of shippers fell into this category.
- Distribution centres and warehouses were well represented among Honour Roll companies, representing 36% and 40% of facility types, respectively. Retail locations lagged, representing just 5% of ‘good’ customers.
- Most responding drivers (83%) have been driving for more than five years.
OTA plans to analyze the complete results later this year. The survey will run for at least six moths. A full report will be published. To complete the survey, visit www.OnTruck.org/ShipperSurvey.
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