People Tip # 19
Behaviour-based interview questions help to gather information on an applicant's pattern of behaviour over a number of years. Rather than asking job candidates about a general approach to customer relations, ask them to describe specific situations in which they had to deal with a difficult customer. The tip of the week is brought to you by The Canadian Trucking Human Resources Council
People Tip # 21
When telling your team about the layoff of coworkers, begin by stressing the quality of the organization and how external forces (like the economy) created the circumstances behind the decision. Then put minds at ease. Stress how these difficult decisions will help the fleet to weather difficult times.The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
People Tip # 31
Case studies expose trainees to a wide variety of perspectives and opinions, but remember to place the discussions into context. An audience could become lost in the details around the case itself rather than grasping the principles that the study should convey. The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
2People Tip # 30
When introducing Temporary Foreign Workers to a fleet, remember that the workplace may be their only support network. Transition into the new job can be eased through help with personal issues, such as enrolling children into school or connecting with other members of a cultural community. The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
People Tip # 28
Clear and concise training documents help trainers deliver the same content from one group to the next, and give drivers the chance to absorb information at their own speed. The added benefit is that the documents can become the foundation of a reference manual for new and existing employees alike.The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
People Tip # 30
When establishing an employee uniform program, remember that a conservative style will stand the test of time. Options that incorporate different layers -- such as a windbreaker with a zip-in liner -- will also allow employees to adapt the uniforms for personal comfort. This will promote observance of the new dress code.
People Tip # 27
Training approaches should be selected on the basis of the topic being addressed. A skill such as the checking of brake adjustment will likely require a hands-on demonstration. When addressing the attitudes needed to deal with an irate customer, a role-playing exercise may be the better choice.The tip of the week is brought to you by The Canadian Trucking Human Resources Council.
We have changed the way we showcase trucks and trailers available for sale – and now send the details right to your email inbox.
Simply click here to subscribe to our bi-weekly HD Hotlist for the listings.
